FAQs:

Bills included packages are available so you can enjoy your home without the stress of managing your bills. Our packages include Electricity, Gas, Water and Superfast Broadband; no unexpected bills on your doormat, no worrying about price increases with the ever changing price caps, and no reason to chase your housemates for money. Just easy living!

If you are renting a Coapt managed property we’ll add your bills package in to your rent for one easy payment every month. See prices below. If you are renting a landlord managed property you’ll get a quote from The Student Energy Group to set up your bills directly.

Simply select the bills included option on your application form. Tada! 🎉

It’s simple! Once you have found a property you like, and you want to take a closer peek inside, just call the office on 01273 645797 and we will book you in. We’ll then ping you a  text with all the details confirming your appointment.

We always arrange to meet you at the property you want to view – we won’t make you walk extra miles by asking you to come to our office first! Just wait outside the property and we’ll find you.

Hold your horses! Please don’t knock on the door. We organise a specific time with the tenants to view the property – and we all know there’s nothing worse than someone arriving earlier than expected! One of our agents must be present for safety reasons, plus we are then on hand to answer any questions you may have.

Absolutely! Make a shortlist of your top three and we’ll book you in. If the properties you viewed weren’t quite what you were looking for, please just let us know and we can book more viewings in for you. However we do try to limit viewings to three at a time so we can accommodate all our enquiries.

We know you’ve got busy lives and things to do, so our viewings normally only take around 15 minutes. We don’t want you running around Brighton in a mad dash, so if you are booking a viewing straight afterwards, just make sure you leave enough time to travel to the next location. (If you’re a keen cyclist there are loads of Beryl Bikes docking stations around the city and it’s a great way to get around town between viewings).

No problem, these things happen! Please call us on 01273 645797 to let us know – we’ll try to wait for you if we can. If it’s more than 5 or 10 minutes we might have another appointment to get to and therefore will be unable to wait. If this is the case we’ll let you know and re-arrange another time.

Possibly; we try to limit disruption to the current tenants as much as possible, so if we have multiple enquiries for the same property we will book you in to the same appointment slot. You can’t bribe us with chocolates I’m afraid (as much as we like them) – to make things fair we show groups around one-by-one, in the order of booking.

If you think you’ve found where you belong, everyone in your group needs to complete an application form. We generally operate on a first-come-first-served basis – over the years we’ve learnt it’s the fairest way. In some circumstances, if multiple forms come in at the same time we will submit them to the landlord for approval.

Just ask, we’ll run you through all the details and you can submit your application forms. Once your application has been approved, you’ll receive an email from Coapt Ltd via Concurrent (don’t forget to check your junk!).

• Click the link on the email
• Follow the steps on the Concurrent platform to progress your application. You’ll need to enter information for yourself and your guarantor.
• Review and sign your tenancy agreement
• Make your payment. Depending on the service we provide your landlord you’ll pay either your damage deposit or your first months rent. We’ll let you know which one.

Once all housemates have completed this process (bear this in mind if you have a flaky last-minute.com friend) and Coapt have dotted the i’s and crossed the t’s on the paperwork the property is off the market! You can then head out and celebrate!

There’s a couple of extra things you’ll need to do after this. We’ll email you all the info at a later date.

• Complete your ‘Right to Rent’ check.
• Set up your standing order to pay your rent monthly.
• Book your check in appointment.